Privacy Policy
Effective date: June 3, 2026
Aloha Service Network ("ASN," "we," "us," or "our") collects the information needed to provide accounts, groups, posts, comments, matching notifications, moderation, support, and security. We do not sell personal information or use it for cross-context behavioral advertising.
1. Information We Collect
Depending on how you use ASN, we may collect the following categories of information:
- Account information: name, username, email address, password credentials, account settings, display preferences, and related login/session information.
- Profile connector information: Skills, Resources, Knowledge, Interests, and notification preferences that you choose to add to your profile.
- User content: groups you create or join, posts, requests, collaborations, events, giveaways, voting boards, message threads, comments, replies, likes, suggestions, and contact submissions.
- Location-related information: addresses, map points, latitude/longitude, or event/giveaway locations that you choose to submit. If you allow browser or app location access, your device may provide your current location to help select a map point or address.
- Device and notification information: mobile device tokens, platform type, notification environment, notification delivery preferences, and related technical information needed to send alerts.
- Technical and usage information: IP address, browser or device type, cookies, selected group cookies, session identifiers, request logs, diagnostic information, and security/audit records.
2. How We Use Information
We use collected information to:
- Create, authenticate, and manage user accounts.
- Operate groups, posts, comments, replies, likes, message threads, voting, events, giveaways, and collaboration tools.
- Match posts with profile connectors and send user-selected notifications.
- Show selected groups, saved groups, display preferences, and account settings.
- Support map and address selection for location-based posts.
- Respond to support requests, contact submissions, bug reports, and suggestions.
- Detect abuse, spam, profanity, security issues, unauthorized access, and policy violations.
- Maintain, debug, improve, and protect ASN and its users.
- Comply with legal obligations and enforce applicable terms.
3. Cookies, Sessions, and Local Storage
ASN uses cookies and local storage to keep users signed in, remember selected groups, preserve display preferences, and support app or website functionality. Blocking cookies may prevent parts of ASN from working correctly.
4. Notifications and Device Tokens
If you enable notifications, ASN may store a device token and related platform information so we can send alerts such as matching posts, comments, replies, group-related activity, and administrative alerts when applicable. You can manage notification permissions in your device or browser settings, and you can adjust ASN notification preferences where available.
5. How Information Is Shared
We may share information in the following limited ways:
- With other users: content you post in a group may be visible to members or visitors who can access that group, depending on group type and platform settings.
- With service providers: hosting, infrastructure, notification delivery, maps/geocoding, security, and technical providers may process information only as needed to provide ASN functionality.
- For safety and legal reasons: we may disclose information if needed to comply with law, protect rights or safety, investigate abuse, prevent fraud, or enforce terms.
- Business transfers: if ASN is reorganized, transferred, or merged, information may be transferred as part of that transaction, subject to this policy or a successor policy.
ASN does not sell personal information and does not share personal information for cross-context behavioral advertising.
6. Public and Group Content
Public groups and public posts may be visible to other ASN users or website visitors. Private group content is intended for authorized group members, but users should avoid posting sensitive information they do not want others in that group to see.
7. Data Retention
We keep information for as long as reasonably necessary to provide ASN, maintain records, resolve disputes, enforce terms, protect security, and comply with legal obligations. Users may be able to delete certain content or request account deletion, but some records may remain in backups, logs, moderation records, or legal/security archives for a limited period.
8. Your Choices and Rights
You may be able to access, update, or delete account information through your account page. You can adjust notification preferences, disable device notifications, update profile connectors, leave groups, delete eligible content, or request account deletion where available. Depending on where you live, you may have additional privacy rights, such as the right to know, access, correct, delete, or receive information about certain data practices.
To make a privacy request, use the ASN contact page and include enough information for us to identify your account and process the request.
9. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No online service can guarantee complete security, and users are responsible for keeping their login credentials confidential.
10. Children
ASN is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us so we can review and take appropriate action.
11. Third-Party Links and Services
ASN may link to third-party websites or use third-party services, such as maps, hosting, notification delivery, or platform services. Their privacy practices are governed by their own policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date above reflects the current version. Continued use of ASN after changes are posted means the updated policy applies.
13. Contact
Questions or privacy requests can be submitted through the ASN contact page.